Overview
Return Eligibility:
You have 30 calendar days from the delivery date to initiate the return.
To be eligible for a return, your Moroccan Walnut table must be unused and in the same condition that you received it.
The table must be in its original packaging with all accessories and documentation included.
How to start making a comeback:
Contact our customer service team at [grada@grada.com] or [+212634624810] to request a return authorization.
Provide your order number, description of the problem, and any supporting images if possible.
Our team will guide you through the return process and provide you with a return shipping label if applicable.
Refunds
Refund process:
Once we receive your returned Moroccan Walnut table, we will inspect it to ensure it meets our return eligibility criteria.
If your return is approved, we will refund your original payment method.
Please note that it may take a few business days for your refund to be processed and credited to your account, depending on your payment provider’s policies.
Refund amount:
Your refund will be the purchase price of the Moroccan Walnut table, less any applicable restocking fees.
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you receive a defective or damaged Moroccan walnut table, we offer a replacement service at no additional cost. Please contact our customer service team within 7 days of receiving your order to arrange an exchange.
Non-returnable items
Some items are non-returnable, including:
Custom or personalized orders
Items marked final sale or clearance
Damaged or defective items
If your Moroccan Walnut table arrives damaged or defective, please notify us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or a full refund.
call us
If you have any questions or need further assistance regarding our refund and return policy, please feel free to contact us at [grada@grada.com] or [+212634624810]. Our dedicated team is here to ensure your complete satisfaction.